RETURNED GOODS AUTHORISATION FORM

Return Goods Authorisation
Contact
Contact
First
Last
Equipment Return When Ready
Delivery Address
Delivery Address
City
State/Province
Zip/Postal
Country
Delivery
For return of your items please ensure that you nominate your preferred carrier and carrier account number. A Packing & Handling charge will apply
Invoice Address
Invoice Address
Invoice Address
City
State/Province
Zip/Postal
Country

Item(s) to be returned:

Warranty Claim
Please delivery or ship your items to:

Pacific Data Systems Australia
27 Hi-tech Court,
Eight Mile Plains
QLD 4113, Australia

Please note that the return of the product(s) WILL NOT be covered by Pacific Data Systems Australia Pty Ltd insurance and as such Pacific Data Systems Australia Pty Ltd will not accept any liability after it leaves our premises.

Repair Conditions;

  1. A minimum assessment fee of $125 (ex GST) applies to any instrument that is inspected*, but ultimately not repaired/serviced.
    (*Datataker instruments have a minimum assessments fee of $195.00 ex GST.)
    (*ELSEC have a minimum assessment fee of $470.00 ex GST).
  2. Items that will need to be sent back to manufacturer must be approved by the customer prior to shipment.
  3. Repairs cannot commence without an RGA number.
  4. Cash Sale customers are to complete payment before the repair is returned.
  5. Pacific Data Systems Australia Pty Ltd will not be responsible for;
    a) Repairs without RGA forms.
    b) Repairs that have not been claimed within 60 days of completion,
    c) Delays in spare parts delivery from third-party manufacturers, or delays in repairs undertaken by third-party manufacturers,
    d) Data loss during the repair of any instrument.
  6. Labour is charged at $250.00 per hour
Please ensure all equipment has undergone decontamination prior to being sent to Pacific Data Systems Australia Pty Ltd. (e.g. biological, bacteriological, virological, chemical or radioactive) and specify below what decontamination procedure was used:-

Decontamination Declaration

Note:

  • Failure to accurately disclose the above information may result in legal action.
  • The repair / service to the unit cannot be started until this section is completed and signed off.
Please ensure suitable decontamination has been performed prior to packing and sending: